Retail Managers oversee the performance of a range of departments or "worlds" such as Fashion World, Home World or Childrens' World. They are well versed in all aspects of retail management and provide high level support to Store Managers. Retail Managers are supported by a team of Department Managers.

There are many paths to becoming a Retail Manager, and many roles to experience along the way. You can view the unique career paths of each Retail Manager that features on this page by clicking on Career Path. Whilst career journeys differ for each Retail Manager, there is one common career path listed here.

"A Retail Manager is responsible for so many important activities, but none is more important than providing an environment that supports the development and growth of team members. I enjoy working with my team, leading by example, and coaching them to achieve excellence. I challenge myself daily to deliver all aspects of my job, which I love. In fact it’s not a job - it’s a passion!" Ross Miller Retail Manager
"A Retail Manager takes care of a large part of the store. It is a very complex role and every day is different but you come in, have fun with your people and go home satisfied with what you've done." Giorgia Abbatangelo Retail Manager