National Visual Merchandising
At a National Level the team determines how our stores should look. They then help stores achieve this look by providing direction and support and ensuring merchandising standards are consistently upheld.
Store Support consists of Call Centre and Store Support Teams. Our Call Centre Representatives play a pivotal role in customer relations as they deal with a range of queries from customers and store team members. Our Store Support Team develops, maintains and monitors store systems and processes.
Property and Store Design
As one of New Zealand’s largest retailers, with over 60 sites nationwide, Property Management is a vital discipline. We strive to provide our customers with an exceptional shopping environment, which is why we are continually expanding and upgrading our stores, as well as opening new ones. Roles within the property team include facilities management, Property Management and store design.
Three teams are involved in the movement of products from suppliers through to customers – International Logistics, Distribution centre and Supply Chain Planning.
International Logistics arrange the air and sea transport for imports through international borders and customs controls to our Distribution Centre where over 250,000 products are processed each week; that’s over 12 million products each year! Supply Chain Planning determines the time required, and workload needed, to process stock through the Distribution Centre; and volumes required to transport it to stores in order to meet delivery deadlines.
"I enjoy working for Farmers. I find them an exciting company. I find them extremely innovative. In the five years I’ve been here it’s changed, changed hugely."
The Finance team is responsible for a range of compliance and business advisory services. Key tasks include:
- Accounts Payable/Accounts Receivable functions
- Cash flow and foreign exchange management
- Compliance with tax and other statutory legislation
- Preparation and analysis of management reporting
- Preparation and analysis of budgets/forecasts for strategic planning
- Feasibility studies for new projects including capital expenditure
- Advising other departments and stores in financial or legal matters
The Risk Assurance and Audit team partners with all business areas to identify business risks and deliver solutions to manage these risks. The team provides high quality, risk-based audits and advice to help business units achieve their objectives.
Farmers IT department maximises our competitive advantage through technology. The Business Applications Team develops and manages the various applications needed to run our business. The Reporting Team ensures we have information readily available to make sound business decisions; while the IT Operations Team manages and supports all IT infrastructure, ensuring technology is operational at all times.
Human Resources closely aligns its delivery with company strategy. We partner with each Corporate Function, Store Region and Store to ensure they have the required:
- Roles and structures
- People systems and processes and
- Leadership practices to achieve our strategy
We're focused on making Farmers a great place to grow, work, earn and belong, as when team members are engaged, customers are too, and success flows naturally.
Marketing drives the promotion of our brand. Promotional mediums vary from direct marketing and media campaigns through to fashion shows. Marketing manage all internal and external communication as well as sponsorship activities like the Santa Parade.